Privacy Policy

Information We Collect

Personal Information You Provide

When you sign up for our programs or contact us, we typically collect basic details like your name, email address, phone number, and postal address. For enrolled students, we also need educational background information and sometimes employment details to better tailor our course recommendations.

Financial Information

We process payment information when you enroll in paid programs. However, we don't store complete credit card details on our servers. Payment processing is handled through secure third-party providers who comply with Payment Card Industry Data Security Standards (PCI DSS).

Technical Data

Like most websites, we automatically collect certain technical information when you visit qualinoravex.com. This includes your IP address, browser type, operating system, pages visited, and time spent on our site. We use this data to improve our platform and understand how people interact with our content.

How We Use Your Information

We're pretty straightforward about why we need your data. Here's what we do with it:

• Deliver the educational services you've signed up for, including course access, materials, and instructor support
• Send you important updates about your enrollment, upcoming programs, or changes to our services
• Process payments and maintain accurate financial records as required by Australian taxation law
• Respond to your questions and provide customer support when you need assistance
• Improve our curriculum based on student performance data and feedback patterns
• Comply with legal obligations under Australian financial services regulations
• Detect and prevent fraud or unauthorized access to our systems

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data with specific service providers who help us run our programs:

Service Providers

Our learning management system, email service, payment processor, and cloud storage providers have limited access to your data strictly for operational purposes. These companies are contractually obligated to protect your information and can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to disclose information to Australian government agencies, law enforcement, or courts. This might happen if there's a valid subpoena, court order, or if we need to protect someone's safety. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If qualinoravex merges with another company or gets acquired, your data would likely transfer to the new entity. We'd notify you well in advance and explain any changes to how your information is handled.

International Data Transfers

Most of your data stays within Australia, but some of our service providers use servers located overseas, particularly in the United States and European Union. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms under Australian privacy law.

Cloud storage and email services might process your information outside Australia. We've carefully vetted these providers to ensure they maintain adequate security standards and comply with relevant data protection regulations.

Data Security Measures

We take security seriously and use multiple layers of protection:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information in our databases
• Regular security audits and vulnerability assessments by independent experts
• Strict access controls limiting who within our organization can view student data
• Multi-factor authentication for staff accessing administrative systems
• Regular backups stored in geographically separate locations
• Incident response procedures if a breach occurs

That said, no system is completely foolproof. While we do everything reasonable to protect your information, we can't guarantee absolute security. You should use strong passwords and be cautious about sharing login credentials.

Your Privacy Rights

Under Australian privacy law, you have several important rights regarding your personal information:

How to Exercise Your Rights

To make any requests regarding your personal information, email us at info@qualinoravex.com with "Privacy Request" in the subject line. Include your full name and student ID if applicable. We'll verify your identity before processing the request, which typically takes 5-7 business days for straightforward matters.

Data Retention Periods

We don't keep your information longer than necessary. Here's our general retention schedule:

• Active student data: Retained throughout your enrollment plus 7 years after completion to maintain academic records and comply with educational standards
• Financial records: Kept for 7 years as required by Australian Taxation Office regulations
• Marketing contact lists: Removed within 30 days of an unsubscribe request
• Website analytics: Aggregated data retained indefinitely; individual user data deleted after 24 months
• Support correspondence: Maintained for 3 years for quality assurance purposes

After these periods, we securely delete or anonymize your information so it can no longer identify you personally.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. When you first visit qualinoravex.com, you'll see a notice explaining our cookie use and asking for your consent.

Essential Cookies

These are necessary for basic site functionality like keeping you logged in and remembering your preferences. You can't opt out of these cookies without affecting how the site works.

Analytics Cookies

We use these to understand how visitors interact with our site. This helps us identify which pages are most useful and where people struggle. The data is aggregated and doesn't identify you personally.

Managing Cookie Preferences

You can control cookies through your browser settings. Most browsers let you block or delete cookies, though this might affect site functionality. You can update your cookie preferences anytime through the settings link in our website footer.

Children's Privacy

Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18 without verifiable parental consent. If you believe we've inadvertently collected data from a minor, contact us immediately at info@qualinoravex.com and we'll delete it promptly.

Third-Party Links

Our website occasionally links to external resources, partner sites, or educational tools. We're not responsible for the privacy practices of these third-party sites. Before providing personal information to any external site, read their privacy policy carefully.

Changes to This Policy

We review and update this privacy policy at least annually or whenever there are significant changes to how we handle data. When we make substantial changes, we'll notify current students by email and post a prominent notice on our website for at least 30 days.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Continued use of our services after changes take effect means you accept the updated policy.

Australian Privacy Law Compliance

qualinoravex complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Our practices align with requirements for registered training organizations and financial education providers operating in Australia.

If you have concerns about our privacy practices that we haven't resolved to your satisfaction, you can contact the Office of the Australian Information Commissioner: