At qualinoravex, we believe you deserve to know exactly what happens when you visit our website. This policy explains how we use cookies and similar tracking technologies across qualinoravex.com, and more importantly, how you can control what data gets collected.
We've tried to keep this straightforward. No legal jargon where plain English works better. If something's unclear or you have questions, reach out to our team directly.
What Are Cookies Anyway?
Cookies are small text files that websites store on your device. Think of them as digital sticky notes that help websites remember things about your visit. Some remember your login details so you don't have to type them in every time. Others track which pages you visit so we can improve our content.
They've been around since the mid-1990s, and while the technology has evolved, the basic concept remains the same. Your browser stores these files, and they get sent back to the website each time you visit.
Why We Use Tracking Technology
Honestly? It helps us run a better service. When we see that people in Newcastle are searching for specific financial information, we can create more content around those topics. If we notice visitors abandoning a form halfway through, we can redesign it to be simpler.
Analytics data showed us that most of our visitors access the site from mobile devices, which led us to completely redesign our mobile experience in late 2024. We also learned that our learning program pages were getting viewed primarily on weekday evenings, so we scheduled our support team accordingly.
Improving Customer Service
Tracking helps us understand common questions and pain points. When we see patterns in how people navigate our site, we can anticipate needs and provide better support. For instance, if many visitors look at our technical requirements page right after viewing the learning program, we know those two topics are connected in people's minds.
Managing Your Cookie Preferences
You're in control here. The button at the top of this page lets you reject all non-essential cookies with one click. When you do that, we'll only keep the essential cookies needed for the website to work properly.
Essential Cookies Cannot Be Disabled
Some cookies are necessary for basic website functionality. These include session management, security features, and load balancing. Disabling these would break the website's core features.
Essential cookies typically expire when you close your browser or after a short period of inactivity.
Browser-Level Controls
Every modern browser gives you options to manage cookies. Here's how to access these settings in popular browsers:
Google Chrome
Navigate to Settings, then Privacy and Security, then Cookies and other site data. You can block all cookies or choose to block third-party cookies only.
Safari
Go to Preferences, then Privacy. You'll find options to block all cookies or just those from third parties and advertisers.
Firefox
Open Settings, select Privacy & Security. Firefox offers Enhanced Tracking Protection with several levels of blocking.
Microsoft Edge
Access Settings, then Cookies and site permissions. Edge provides options to block third-party cookies and offers a clear cookies on exit feature.
Data Retention & Your Rights
Most cookies we use expire within 12 months. Some session cookies disappear the moment you close your browser. Analytics cookies typically last longer, around 24 months, so we can track trends over time.
Under Australian privacy legislation, you have the right to access any personal information we've collected about you. You can request deletion of this data, ask for corrections, or inquire about how it's being used. Our contact details are at the bottom of this page.
Third-Party Services
Some cookies on our site come from external services we use for analytics, customer support, and content delivery. These third parties have their own privacy policies, and we encourage you to review them. We only work with reputable providers who comply with Australian privacy standards.
Changes to This Policy
We review this policy regularly and update it when our practices change or when privacy regulations evolve. The last update was in January 2025. Any significant changes will be communicated through our website and via email if you're an existing client.
We might add new cookie types as we introduce new features or services. When that happens, we'll update this page to reflect those changes and provide you with clear options to manage your preferences.
